Frequently asked questions

Browse the shop, add what you need to your basket and go to checkout. Enter your delivery details, choose how you’d like to pay and place your order. Your payment details and order reference appear straight away on the confirmation page.

No. You can order a single punnet. Delivery is £4.50 on orders under £30 and free on orders of £30 or more.

Yes, as long as it hasn’t been packed. Call or email us as soon as possible with your order reference. Because our produce is cut fresh to order, we can’t cancel once it has been packed for delivery.

No. You check out as a guest — we only need your name, email, delivery address and (ideally) a phone number for the driver.

We deliver daily across London, and next-day to Manchester, Birmingham, Edinburgh and Glasgow. See our Areas We Cover page for the full list. If you’re outside these areas, get in touch — we may still be able to help.

London orders placed before 2pm on a working day are delivered the next day. Orders to our other cities usually arrive the next working day after dispatch. Orders are dispatched once payment has been confirmed.

Delivery is £4.50 per order, and free on orders of £30 or more.

Add a safe place or instructions in the delivery notes at checkout (for example “leave with reception” or “side gate”). Produce is packed to stay cool, but please bring it inside and refrigerate it as soon as you can.

We currently accept Bitcoin (BTC), USDT, UK bank transfer and gift cards. You choose your method at checkout and the exact payment details are shown on your order confirmation page. See our Payment Guide for step-by-step help.

As soon as your payment is confirmed. Bank transfers by Faster Payments usually arrive within minutes; crypto payments are confirmed once the network confirms the transaction.

Always use your order reference (it starts with AL). It’s shown on your confirmation page and lets us match your payment to your order quickly.

Never. We will never ask for your online banking login, card PIN, wallet password or recovery phrase. Only send payment to the details shown on your order confirmation page, and contact us if anything looks different.

Keep everything in the fridge (2–5°C) in its punnet. Soft herbs like basil prefer a cool room — stand the stems in a little water. Living cresses can be watered lightly and cut as needed. Edible flowers are delicate: keep them covered and use within 2–3 days.

Most cresses and microgreens stay fresh for 4–7 days when refrigerated, cut herbs for 5–7 days, and edible flowers for 2–4 days. We cut close to delivery so you get the longest life possible.

We work with trusted specialist growers including Nurtured in Norfolk, Westlands, Koppert Cress and Growing Underground. Availability changes with the seasons — the shop always shows what’s available now.

Yes. Our edible flowers are grown specifically for eating, not for decoration, and are not treated with chemicals unsuitable for food. As with any food, check for allergies before serving.

Contact us within 24 hours of delivery with your order reference and a photo of the problem. We’ll send a replacement or refund the affected items. See our Request a Refund page for details.

Because our produce is fresh and perishable, we can’t accept change-of-mind returns. This doesn’t affect your rights if something arrives faulty, damaged or not as described.

We review every request within one working day. Once approved, refunds are sent within 3 working days. We’ll agree the refund method with you — usually back the way you paid, or as credit on your next order.

Yes — chefs, caterers, bakers and cafés make up much of what we do. We can set up regular delivery slots, standing weekly orders and larger quantities.

Yes. Tell us what you need and how often, and we’ll set up a standing order for your kitchen. You can change or pause it at any time by contacting us.