Our freshness promise
Something not right?
We’ll put it right.
If any part of your order arrives damaged, wrong or below our standards, tell us within 24 hours of delivery and we’ll replace it or refund it — no fuss.
Fresh produce · London delivery · Specialist herbs, cresses & edible flowers
London delivery
Our freshness promise
If any part of your order arrives damaged, wrong or below our standards, tell us within 24 hours of delivery and we’ll replace it or refund it — no fuss.
How it works
Most requests are sorted within one working day.
Open your delivery as soon as it arrives and check everything against your order confirmation.
Photograph the affected items and the packaging. This helps us fix the problem quickly and improve our packing.
Send us your order reference (starting AL), what’s wrong and your photos using the form below, or by email.
We review every request within one working day and offer a replacement, a refund for the affected items or credit on your next order. Approved refunds are sent within 3 working days.
What’s covered
Fresh produce can’t be returned for a change of mind, but you’re always covered if we got something wrong.
Crushed punnets, wilted or bruised produce on arrival.
Something you ordered isn’t in the box, or you received the wrong product.
Produce that isn’t fresh or isn’t of the quality described when it arrives.
Late or missed deliveries caused by us that spoil your produce.
Fresh, perishable produce can’t be returned once delivered.
We need to hear from you within 24 hours to check the produce fairly.
Deliveries to an incorrect address or safe place provided at checkout.
Produce that wasn’t refrigerated promptly after it was delivered.
Send a request
Please include your order reference (starting AL), which items are affected and what went wrong. If you can, email your photos to us as well and mention your order reference.
£10 OFF YOUR FIRST ORDER!
Use code WELCOME10 at checkout